Its About page also mentions phone support and says service is available 24/7, but no phone number or email address was found in the information reviewed here. Live chat is the clearest stated first contact. This is an independent information guide, not the casino’s support team, and it cannot access or resolve player accounts. The casino’s terms list some countries, including Ireland, as restricted; check the current terms for your location before relying on availability.
Which support channels does Spin City list?
The casino’s homepage and About page do not describe every channel in exactly the same way. This summary separates what those pages state from details that were not confirmed.
| Channel | Where mentioned | Published availability | Not confirmed |
|---|---|---|---|
| Live chat | Homepage and About page | Day and night on the homepage; 24/7 on the About page | Response times |
| Homepage and About page | Day and night on the homepage; 24/7 on the About page | A published email address | |
| Phone | About page only | 24/7 on the About page | A phone number; the homepage does not list phone support |
Hours and language options
The homepage says support is available “day and night”; the About page uses “24/7.” Neither page specifies whether all five listed languages are staffed at every hour, and response times are not published.
- English
- German
- Polish
- Danish
- Russian
These are the languages listed on the homepage. A Canadian English version of the site exists, but separate support details for that version were not found. The terms’ restricted-country list includes Ireland; do not assume that a language version means the service is available in every country.
Common questions covered by the terms
The following figures come from the casino’s terms. They can help account holders frame a specific question, but they do not guarantee an outcome in an individual case.
| Issue | What the terms state | When to ask support |
|---|---|---|
| Withdrawal pending | Requests remain pending for 0–48 hours; processing is daily, including weekends and bank holidays | If it remains pending beyond 48 hours |
| Verification | Additional checks may apply above €2,000 in total withdrawals; requested documents must be sent within 14 days | If the required documents or deadline are unclear |
| Card check | A €1 authorisation hold may be used and can last 1–3 business days | If it remains after three business days |
| Deposit turnover | Each deposit must be wagered 2× before withdrawal; otherwise a 10% fee applies | Before withdrawing, if you need to clarify whether this applies |
| Withdrawal limits | Maximum €5,000 weekly and €15,000 monthly; wins of €50,000 or more may be paid in 10 monthly instalments | To request a written schedule for a large win |
| Dormant account | After 12 months without logging in, a €5 monthly inactivity fee applies | If a charge appears unexpected |
For further details, see the withdrawal guide and payment methods overview.
How to raise and document a complaint
No published complaints procedure or independent dispute service named by Spin City was found. For existing account holders, these practical steps use the channels and company details the casino publishes; they are not a formal process promised by the operator.
- Start with live chatSummarise the issue and include dates, amounts and relevant transaction or game details. Do not share your password. Save the transcript or take a screenshot.
- Follow up in writingIf you use email, find the address in the casino’s own help or contact area; no address was confirmed in this review. Keep the message and any reply together as a timestamped record.
- Request escalationIf the response does not resolve the matter, ask whether it can be reviewed by a senior agent or complaints team. Request a case reference and expected reply date.
- Refer to the named operatorThe terms name Faro Entertainment N.V. (Curaçao) as the contracting party and Faro Entertainment Europe Limited in Nicosia, Cyprus, as site operator. Include earlier correspondence and relevant evidence.
- Consider payment-provider adviceFor a disputed card or e-wallet payment, the issuer or payment provider may be able to advise. Read the licence information below before relying on an external regulator.
Licence information and external routes
The homepage says the casino holds a Curaçao online gambling licence. The terms say application OGL/2024/194/0642 is in progress and that the operator works under a Certificate of Operation in the meantime; a GCB certificate page says the same. However, the Curaçao registry dated 2 October 2026 lists that licence as revoked as of 12 August 2026, at the operator’s request. Spin City is not listed on the iGaming Ontario operator list, German GGL whitelist or Portuguese SRIJ list, and claims no Irish licence. These details mean that an external regulatory route is not confirmed here; keep careful records and consider getting independent advice. The Spin City review covers the licence history in more detail.
- Contracting party (“we/us”)
- Faro Entertainment N.V.
- Parent company
- Faro Entertainment N.V., Kaya Richard J. Beaujon Z/N, Curaçao, Reg. No. 142227
- Site operator
- Faro Entertainment Europe Limited, 12 Demostheni Severi Av., Office 601, 1080 Nicosia, Cyprus, Reg. No. ΗΕ 425912
- Curaçao registry entry (2 October 2026)
- OGL/2024/194/0642 listed as revoked as of 12 August 2026[↗]
- Example of a restricted country
- Ireland is listed in terms clause 2.1.4
Before you contact support
- Check the relevant term and include the rule in your question.
- Record dates, amounts, payment method and any reference numbers.
- Save screenshots of errors, balances and promotion details.
- Where possible, keep the conversation in one thread.
- Send requested verification documents within the 14-day period stated in the terms.
- Never provide your password or full card number in chat or email.
What the published information does—and does not—show
Strengths
- Live chat and email are described as available day and night.
- The homepage lists five support languages.
- The terms name the operator companies and a Cyprus postal address.
Weaknesses
- No email address or phone number was found in the reviewed information.
- Phone is mentioned only on the About page.
- No complaints procedure or independent dispute service was identified.
- The Curaçao registry lists the cited licence as revoked, limiting confirmed external escalation routes.
Support and responsible gambling
Gambling is for adults aged 18 and over. Account holders seeking a break or limits can ask support what account options are available, but should not rely on the casino alone for help. The HSE Drugs and Alcohol Helpline in Ireland offers free, confidential support on gambling at 1800 459 459; information is at https://www2.hse.ie/living-well/gambling/. Our responsible gambling guide covers warning signs and further support. If a dispute is causing distress or prompting you to continue gambling, step away before dealing with it.
Frequently asked questions
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Is SpinCity South Africa the same operator?
An independent English-language guide to Spin City Casino. Availability depends on your jurisdiction.