Spin City Casino: frequently asked questions

The terms identify Faro Entertainment N.V. as “we / us”, based at Kaya Richard J. Beaujon Z/N, Curaçao, registration number 142227. The site operator is Faro Entertainment Europe Limited, 12 Demostheni Severi Av., Office 601, 1080 Nicosia, Cyprus, registration number ΗΕ 425912 and VAT 10425912J.

The licence record is not straightforward. The terms describe Curaçao licence application OGL/2024/194/0642 as in progress and say the operator works under a Certificate of Operation in the meantime; the Curaçao GCB certificate page said the same. A September 2025 registry listed the licence as issued on 12 August 2025 and expiring on 12 February 2026. A registry dated 2 October 2026 lists it as revoked from 12 August 2026, at the operator’s request. The homepage nevertheless claims a Curaçao licence. We have not verified a replacement licence. See the full review for further context.

We did not find the brand on the German GGL whitelist or the Portuguese SRIJ list of licensed entities. It was also absent from the iGaming Ontario operator list as of 1 September 2026. These checks do not cover every regulator or jurisdiction.

The terms give Faro Entertainment N.V.’s registration number as 142227, while the Curaçao OGL registry lists the licence holder under company number 139031. We could access only one version of the terms and cannot establish which number is current.

No. SpinCity South Africa (spincity.bet) is a different brand. Its own site identifies Betterbet (Pty) Ltd and refers to the Western Cape Gambling and Racing Board; those details do not apply to Spin City Casino.

Terms clause 2.1.4 lists restricted countries where real-money play is not allowed. Examples named there include Australia, Belgium, Cyprus, France, Germany? No: the terms list includes the Czech Republic, Estonia, France, Greece, Italy, Lithuania, Malta, the Netherlands, Russia, Serbia, Slovenia, South Africa, Spain, Sweden, Switzerland, Turkey, Ukraine, the UK and the US. The terms say this list is not complete. Check the current rules that apply to you rather than assuming access is permitted.

Yes. Under clause 17.6, NetEnt games are blocked in Canada, Denmark, Italy, Portugal, Australia and other countries. Clause 17.8 names Norway, Switzerland, Austria, Finland, Germany, Ireland, Slovenia, Sweden and other countries for NetEnt Universal Games. Provider and country rules can vary.

The displayed figures conflict: a Top Picks counter shows 5,682 games, while text on the same page says more than 1,500. Treat the live counter as an approximate figure; availability also varies by country.

The lobby includes Top Games, New Games, Popular, Slots, Live Casino, Instant (crash), Bonus Buy, Megaways, Table Games, Scratch, Fruits, a seasonal Halloween collection and sports Betting. Example provider counts shown on the providers page are BGaming 265, Betsoft 253, Endorphina 231, Booming Games 221, 1spin4win 219, Yggdrasil 160, Barbara Bang 124 and Microgaming 106. The About page also mentions Pragmatic Play. The homepage names Burning Coins 100, 3 Piggies of Bank, Wild Cash, Book of Pharaoh, Temple Tumble Megaways, Genie Jackpots Megaways and Royal Mint Megaways. See the games overview and slots page.

Listed table games include blackjack, baccarat, roulette, poker and Andar Bahar. The live casino lists baccarat, roulette, poker and Wheel of Fortune, with Switch Studios, Lucky Streak, Betgames and Kiron among its providers. The site describes live streams as HD. More details are on the live casino page.

Sports Betting appears as a lobby section, but our research did not examine its markets or odds in detail.

The terms state that an account with no login for 12 months is charged €5 per month. Existing account holders who have stopped playing may wish to review the terms and account balance.

An Android app is offered as an APK download; no iOS app was found. APK installation takes place outside an app store and bypasses that store’s review process. The website also works in mobile browsers on Android, iOS and Windows devices; iOS users can add a home-screen shortcut.

Deposit methods include Visa, MasterCard, Paysafecard, Neteller, Rapid, Skrill, Sofort Extra, Zimpler, Binance Pay and Ethereum, among others. Available options depend on country. Maximum deposits and per-method processing times are not published. See the payments guide.

The minimum deposit is €10. The minimum withdrawal is €20, or €100 by bank transfer. A €1 card authorisation hold may be used for verification and can last 1–3 business days. Some promotions require a higher qualifying deposit.

The listed withdrawal options are bank transfer or cryptocurrency (USDT or Bitcoin); our research found no evidence of card or e-wallet withdrawals. Requests can remain pending for 0–48 hours and are processed daily, including weekends and bank holidays. Once approved, arrival may take several more days depending on the method. See the withdrawal guide.

Each deposit must be wagered 2× before withdrawal; otherwise a 10% fee applies. The stated caps are €5,000 per week and €15,000 per month. Wins of €50,000 or more may be paid in 10 monthly instalments. Extra verification may apply once total withdrawals exceed €2,000, and requested documents must be sent within 14 days.

Check the current campaign conditions for eligibility, wagering, eligible games and withdrawal effects. A promotion description does not confirm availability for your account.

Not fully. We cannot determine which conflicting version applies.

Bonuses cannot be stacked. A no-deposit bonus is valid for seven days, limited to one per new player, caps winnings at €50 and requires one deposit before withdrawal. Standard cashback is 5%, calculated Friday to Friday, with a €5 minimum credit. VIP tiers are Celebrity, Superstar and Icon, with Lord as the top loyalty status; qualifying criteria and tier rewards were not found.

The homepage says support is available day and night by live chat and email; the About page describes 24/7 live chat, phone and email. No support email address or phone number was found on the pages reviewed. Live chat is the channel both pages mention. Listed support languages are English, German, Polish, Danish and Russian. See the support page.

Keep written replies and screenshots of your balance and transaction history. Because the Curaçao licence is listed as revoked, it is unclear which regulator, if any, would handle a complaint. This guide cannot access accounts, payments or verification; account issues must be raised with the casino.

Use the contact page for questions about the site’s content, not casino account support. The casino’s own domain is spin.city; we found no confirmed ownership link or redirect between it and this guide. Learn about the guide’s approach on the about page and its commercial arrangements in the affiliate disclosure.